Effective Date: April 23, 2025

Coppin Health Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.coppinhealth.com), use our booking software (via Momence), or engage with us through mobile applications and other digital platforms.

By accessing our services, you agree to the terms outlined in this Privacy Policy.

1. What Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

• Account & Booking Details: Service preferences, schedule history, payment history, profile photo (if provided)

• Health & Wellness Information: Voluntary disclosures regarding injuries, limitations, or health goals (only when required for class or program suitability)

• Payment Details: Securely processed via third-party payment processors (we do not store your full credit card data)

• Technical Data: IP address, browser type, device information, and usage activity on our platforms

2. How We Use Your Information

We use your information to:

• Register and manage your account

• Book and manage services, classes, and appointments

• Deliver customer service and respond to inquiries

• Customize your experience with personalized services and communications

• Process payments securely

• Send important updates, confirmations, or waiver requests

• Promote new services, events, and offerings (you may opt out at any time)

• Comply with legal obligations and ensure service safety

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data only with:

• Service providers (such as Momence, Stripe, or our appointment and waiver software providers) for secure processing and administration

• Health professionals involved in your program (with your consent)

• Regulatory authorities if required by law or for compliance purposes

• Marketing partners (only if you opt in to promotional materials)

All third-party partners are contractually required to safeguard your information and use it only for authorized purposes.

4. Data Storage and Security

Your personal data is stored securely in accordance with industry standards. We use encryption, secure servers, and access control measures to protect your information.

Please note that while we take appropriate measures, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and safeguard your login credentials.

5. Your Rights and Choices

As a user in Canada, you have the right to:

• Access and request a copy of your personal data

• Correct inaccurate or outdated information

• Withdraw consent to data collection where applicable

• Request deletion of your data (subject to legal and contractual obligations)

To make any of these requests, please email us at support@coppinhealth.com.

6. Cookies and Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to monitor usage and improve our site’s performance. These do not personally identify you unless you have logged in.

You can disable cookies through your browser settings, although doing so may impact your experience on our site.

7. Third-Party Links

Our platforms may include links to third-party websites or services (e.g., payment processors, wellness resources). We are not responsible for the privacy practices of those external sites. We encourage you to review their policies before submitting personal data.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal data from children under 13. Parents or guardians must complete bookings or forms on behalf of minors.

9. Changes to This Policy

We reserve the right to update this Privacy Policy as our practices evolve or legal requirements change. Any updates will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Coppin Health Inc. (CHI Health Club)

123-11180 Coppersmith Place, Richmond, BC, V7A 5G8 Canada

support@coppinhealth.com