ACTS OF COURTESY
Please arrive on time for your appointment.
When receiving services from Coppin Health,
YOU AGREE TO & ACCEPT THE FOLLOWING
I agree to payment of my annual consultation fees as outlined in the contract form signed online, email, or in person.
I agree to the scheduling practices at Coppin Health. All appointments booked online, by phone, or email will require a 48 hour cancellation / rescheduling period or be subject to a $50 + GST late cancellation fee.
I agree that consulting services provided by Coppin Health are not a replacement for conventional medical care, psychological, psychiatric, therapeutic or other diagnosis, or treatment. By hiring Coppin Health to provide consulting services to assist you with the development and implementation of your goals, you agree to the limits of liability described below.
You understand and agree that your coach is not acting as your primary care doctor, psychiatrist, psychotherapist, marriage or family counsellor or in any other licensed practitioner role. You agree that using any of the coaching services is entirely at your own risk. The services are requested at your own choice and with inherent singular responsibility. Any action or lack of action, taken by you based on coaching advice received from Coppin Health is done so solely by your choice and responsibility and is neither the responsibility nor liability of Coppin Health.
Coppin Health shall not be held responsible or liable for any loss or damage caused, or alleged to have been caused, directly or indirectly, by the information or suggestions provided by Coppin Health and its coaches, whether such information is provided via a face-to-face meeting, telephone communication, the internet or other form of communication. You hereby release Coppin Health and its principals, directors, officers, employees, affiliates, representatives, successors and assigns from any claims, liability, costs or expenses in connection with any coaching services, information or materials. You shall indemnify and hold harmless Coppin Health and its principals, directors, officers, employees, affiliates, representatives, successors and assigns from any claims, liability, costs or expenses in connection with any coaching services, information or materials which you might share or transfer to another individual.
The information, instructions or advice given by Coppin Health and its coaches is not intended to be a substitute for competent professional medical or psychological diagnosis, treatment and care. You should not discontinue or modify any medication or therapy presently being taken pursuant to medical advice, without obtaining approval from your healthcare professional. If you suspect that you have a medical condition, you should seek medical attention from your physician. The information, instructions or advice given by Coppin Health and its coaches is not intended to be a substitute for advice and/or representation from professionals for legal, financial, tax, personnel, religious, or spiritual reasons.
In general, all communications between you and Coppin Health are confidential. No information about you will be released outside the coaching sessions without your permission. The EXCEPTIONS to confidentiality include, but are not limited to the following: (1) the coach determines that a client is a threat to himself or herself, or another person; (2) there is suspected abuse or neglect of a child, an elderly or disabled person; (3) the client is threatening to commit a crime; (4) there is a medical emergency; or (5) through a court order to disclose a client’s records. Moreover, Coppin Health may disclose any information from coaching sessions as required by applicable law, or as necessary or advisable to: (a) protect Coppin Health rights, safety or property or the rights, safety or property of others, including consultation(s) with counsel; (b) respond to your requests for customer service or other information; or (c) comply with legal process or cooperate with law enforcement or governmental requests.
Coppin Health takes reasonable steps to keep information from coaching sessions confidential. Despite our efforts, communications between Coppin Health and you containing information related to your coaching sessions might be unlawfully intercepted by third parties not under the control of Coppin Health. Accordingly, neither Coppin Health nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet, email or via text message. Any such transmission is done at your own risk.
Coppin Health provides this website as a service to its clients and the public. This website is intended to be informational only. Because the materials included on this website are general, they may not apply to an individual’s specific situation. You should independently assess and verify any information obtained from this website and should not take (or refrain from taking) any action based on the information you obtain from the materials on this website.
TERMS AND CONDITIONS / REFUND POLICY
Coppin Health has the right to refuse or discontinue engagement with a client at it’s discretion. Due to the nature of our services, all fees are non-refundable, non-transferrable once a program commences. Products are non-refundable, non-exchangeable.